Dewy Lace Return & Refund Policy

At Dewy Lace, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Refunds

If your item arrives damaged, defective, or incorrect, please contact us at shopdewylace@gmail.com within 30 days of receiving your order. Include your order number and photos of the item, and we will issue a refund to your original payment method.

Refunds are typically processed within 10 business days once approved. Please note that it may take additional time for your bank or credit card company to post the refund.

No Physical Returns

Because our pieces are shipped directly from our suppliers, we do not accept physical returns. Instead, we offer refunds for eligible issues. This allows us to keep prices fair and your experience simple.

Non-Refundable Items

We cannot issue refunds for:

• Items marked as final sale

• Gift cards

Exchanges

We do not accept exchanges. If you would like a different item, you may place a new order after your refund is processed.

European Union Customers

If your order is shipped into the European Union, you have the right to cancel your order within 14 days of receiving it, in line with EU consumer protection laws.

Contact Us

For any return or refund questions, please contact us at shopdewylace@gmail.com